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Can’t sign in
Work through this list in order.
- Wrong number — include country code.
- No SMS — wait 60 seconds, check spam/blocked senders, try again. Do not use a VoIP number if the app rejects it.
- Code expired — request a new one; old codes die quickly.
- Phone changed — sign in from a linked device you still have and revoke the old phone. If you have no linked device and no SMS to the old number, contact us with the handle, the old number, and anything that proves it is you. We will not reset an account over a chat with a stranger.
- Locked or banned — the screen will say so. Contact only if you believe that is a mistake. Do not create a second account to dodge a lock.
Nobody legitimate will ask you to read the SMS code aloud.